Let’s talk time. The one resource you can’t expense. Here’s how our services put hours back on your calendar.
‍
- No more tribal knowledge roulette. When everything lives in one well-groomed knowledge base, you’re not begging Glen from QA for that arcane setup step. Search, click, done.
‍
‍- Reduced onboarding time. New hires ramp up in days, not weeks, thanks to concise, step-by-step guides that skip the fluff.
‍
- Reduced support tickets. Customers find answers on their own, slashing repetitive “how do I…?” emails and freeing your team for higher-value work. We also work directly with customers to track their issues and ensure there's a place for it in your docs.

- Faster product iterations. Modular, version-controlled docs mean updates roll out in minutes, keeping pace with your release cycle.

- Improved user adoption. Clear walkthroughs and use-case examples help users unlock value sooner, boosting satisfaction and retention. Bottom line: we eliminate the time-sinks—so you can focus on building, shipping, and celebrating the wins.

We’re not just “good with words.” We’re engineers, PhD candidates, ex-CTOs, and former CEOs who happen to write. That means every doc, tutorial, or academy is built by people who’ve actually shipped production code and led teams.

Our portfolio spans VC-backed startups to Fortune 500 giants, so we know how to scale quality as you scale your product.

- Code-first, not copy-first. We work in GitHub, review via pull requests, and treat docs as code so your engineers don’t have to babysit a Google Doc.

- Product + user focus. Each paragraph answers two questions: “Will it ship faster?” and “Will users succeed sooner?” If the answer’s “no,” it doesn’t go in.
‍
- Dedicated squad > revolving door. You get a fixed, engineer-led team that grows with your roadmap, instead of a new freelancer learning your stack from scratch every sprint.

Bottom line: agencies sell words and freelancers sell hours. SWFTMENT delivers documentation that moves release cycles, adoption metrics, and revenue needles.

No. But we prefer to work with clients who think long-term. Good documentation requires upkeep and the time it deserves to get it perfect.

Here's the thing: All our clients love the value we bring so much, that they can't see us not being part of their team. Our clients have been with us for over 5 years. Not because that's how long the documentation took, but because we bring more to the table... strategy, video production, SEO, academy courses, customer engagement, and the list goes on and on.

We work with early-stage tech teams, fast-scaling SaaS, and medium- to enterprise- sized tech/engineering companies. This includes sectors, such as fintech,  biotech, and manufacturing.

Spoiler: SWFTMENT adapts to your stack. However, we always provide our clients with best practices to improve efficiency. We also have options to avoid getting locked into a neverending knowledge base software subscription that gets more and more expensive each year.

Both, depending on what’s salvageable. In our experience, "good" documentation is often pieced together thoughts from siloed dev teams – great for context, not so great for customer clarity. In most cases, we'll build your documentation from scratch and use what we can from your existing knowledge base.

Of course! Our clients use software such as ReadMe and Hubspot to house their documentation. We can work with your existing stack. Or... ditch the software license and we can build a custom knowledge base for you and add nifty features like AI-enabled search.

Yes! Some of our clients already have the resources to write documentation and just want our experienced input. We'd love to push your documentation and content in the right direction, even if that means coaching your existing resources.

Chat to me on a 20-min call. No prep needed. You can book here.