Terms of service.

1. Who we are

SWFTMENT is a product education studio based in Cape Town, South Africa. In these terms, "SWFTMENT", "we" and "us" mean the business that runs swftment.com. "You" means the person or company using this website or working with us.

These terms cover your use of this website. When you hire us, the signed proposal for that work also applies. Where the proposal and these terms differ, the proposal wins.

2. Our services

We make launch videos, tutorials, help documentation and academy content for software companies. The scope, dates and price of each engagement are set in a signed proposal.

Descriptions on this website are general and can change without notice. Nothing on this website is an offer that binds us until both sides have signed a proposal.

3. Your responsibilities

To deliver on time we need access to your product, your release notes, and people who can answer questions and approve work. The proposal sets the dates for these. If inputs or approvals arrive late, delivery dates move by the same amount of time.

You confirm that you have the right to give us any material you send us, and that our use of it for your project does not breach anyone else's rights.

Please do not misuse this website. That means no attempts to break it, overload it or gain access you have not been given, and no automated form submissions.

4. Fees and payment

Fees, invoicing dates and payment terms are set in the proposal. Unless it says otherwise, monthly fees are invoiced in advance, and one-off projects are invoiced half at signing and half at delivery.

Fees exclude any taxes that apply. We may pause work while an invoice is overdue.

5. Ownership of work

Once you have paid for it in full, you own the finished videos, tutorials and documents we make for you. We keep ownership of our own methods, tools, templates and know-how, including anything we built before or outside your project.

You give us permission to use your product, brand and materials as far as we need to in order to do the work. We will only show your work or name you as a client in our own marketing with your permission.

The content of this website belongs to SWFTMENT or its licensors. You may not copy it for commercial use without our permission.

6. Confidentiality

We treat unreleased product information, access details and client data as confidential. We use them only to do the work, share them only with people who need them for that work and who must keep them confidential, and stop using them when the engagement ends.

The same applies to anything confidential that we share with you.

7. Liability

We do our work with reasonable skill and care. This website is provided as it is, and we do not promise that it will always be available or free of errors.

As far as the law allows, we are not liable for indirect or consequential loss, or for loss of profit, revenue or data. Our total liability for any engagement is limited to the fees you paid us for that engagement in the 12 months before the claim arose.

Nothing in these terms limits liability that cannot be limited by law.

8. Ending an engagement

The proposal sets the term and the notice period. Unless it says otherwise, either side can end a monthly engagement with 30 days' written notice once any minimum term has passed.

When an engagement ends, you pay for the work done up to the end date, and we hand over the finished work you have paid for.

9. Governing law

These terms are governed by the laws of South Africa, and the courts of South Africa have jurisdiction over any dispute about them.

10. Contact and changes

Questions about these terms? Send us a message through the contact page.

We may update these terms from time to time. The date at the top of this page shows when they last changed.